![]() If your internet connection to the Fire TV Cube/Fire TV/Fire Stick device is working, the second troubleshooting step would be to clean your IPVanish app's cache and data. We suggest using the Fire Stick in the same room as your wireless access point and if you are on a Fire TV or Fire Cube, test using a wired connection.Ģ. If you are having trouble with IPVanish on your Fire Stick or Fire TV device, we would first recommend checking your network connection and wireless signal strength. Troubleshooting steps for IPVanish users:ġ. ![]() *** NOTE: Some generation 1 sticks also now come with an Alexa Voice remote, so please check the FCCID number as mentioned above to see if you have a generation 1 Fire Stick ** IPVanish requires the Gen2 Fire Stick (or newer). If you are using a First Gen Firestick, then do not use our app. The older hardware in the First Gen Firestick will not allow the app to work properly and may result in making it an unusable device. NOTE: The First Generation Fire Stick (FCCID: 2ABDU-0509) may allow the IPVanish app to be installed and even launch, but that does not mean you can use it. If you have any questions or problems, please contact our support team.Disclaimer: Our App WILL NOT WORK on the FIRST GENERATION FIRE STICK! Because your Fire TV device can kill the IPVanish application anytime your device’s resources get low, we cannot guarantee that a kill switch would function reliably and so we have not added the feature. And so, if your IPVanish app is killed by your Fire device to deliver you a better streaming experience, not only is your VPN connection killed but so too is the kill switch as it would be part of your IPVanish application. In practice, any kill switch we make would be part of your IPVanish app. This automatic killing of apps to conserve resources on your device is the reason we have decided not to include a kill switch feature for your Fire TV devices. The app that you are currently using to stream will get the most recourses devoted to it. What do these hard choices look like? Well, your Fire device will often kill or close apps that are running in the background while you are not using them. ![]() A good streaming experience demands more processing power and memory and if your Fire device is low on either, your Fire device has some hard choices to make. Keeping this in mind, let’s talk about what happens when you stream something using your favorite app. Resource conservation is its primary function because the Fire TV devices have low-speed processors and very limited amounts of program memory to store and run apps. The Fire OS platform is designed and built with hardware resource conservation as its primary function. We will see why this is so important later. ![]() It is also equally important to realize and remember that the way our apps behave is regulated largely by the controls built into Fire OS itself. How would a Kill Switch function on Fire Stick/TV devices?īefore we start talking about how the kill switch functions on Fire TV devices, it is important to realize that your Fire TV device runs on Fire OS which is a customized version of Android and any app we make must be built using the tools available to us in the Fire OS and Android platform. A proper kill switch, as described here, will always ensure that you don’t experience any data leaks if your device becomes disconnected from the VPN. In other words, if your VPN gets disconnected, the kill switch will completely ‘kill’ or turn off your device’s connection to the internet. To better understand why we don’t have a kill switch feature in the IPVanish app for the Fire Stick/TV, we must first talk about what a kill switch is and how it would function on Fire TV devices.Ī VPN Kill Switch is literally a kill switch for your entire internet connection if your device is disconnected from the VPN. ![]() This is a question we get asked all the time and believe us when we tell you, we would definitely add a Kill Switch to your IPVanish app if we could make it function reliably. ![]()
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